Privacy Policy

HomePrivacy Policy

Effective Date: July 10, 2026

Roissypole Travels & Tours (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our private transfer and tour services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Roissypole Travels & Tours is a travel company based in Italy specializing in:

Premium NCC Private Transfers
Airport Transfers
Cruise Port Transfers
Private Tours
Chauffeur Services
Luxury Transportation Services

Our goal is to provide safe, reliable, and professional transportation services while protecting your personal information.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information
Full Name
Email Address
Telephone Number
Country of Residence
Pickup Address
Destination Address
Flight Number
Arrival Time
Booking Date
Number of Passengers
Special Requests
Technical Information

3. How We Use Your Information

We use your information to:

Process your bookings
Arrange airport transfers
Provide private tours
Confirm reservations
Provide chauffeur services
Respond to your inquiries
Provide customer support
Improve our website and services
Detect fraud and unauthorized activity
Comply with legal obligations

We do not sell your personal information.

4. Contact Forms

When you submit a contact form, we collect the information you provide to respond to your inquiry and deliver the services you request.

5. Customer Accounts

If you create an account on our website, we store the information necessary to manage your bookings and provide customer support.

You are responsible for keeping your login credentials confidential.

6. Booking Information

When booking our services, we may collect travel information including:

Flight Details
Pickup and Drop-off Locations
Hotel Information
Passenger Details
Travel Schedules

This information is used solely to provide the transportation or tour services you request.

7. Payments

If online payments are available, payment transactions are processed securely through trusted third-party payment providers.

Roissypole Travels & Tours does not store your full payment card details on our servers.

8. Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Maintain login sessions
Analyze website traffic
Enhance your browsing experience

You may disable cookies through your browser settings. However, some features of the website may not function properly.

9. Third-Party Services

Our website may use third-party services such as:

Google Maps
Google Translate
WhatsApp
Payment Providers
Website Analytics
Spam Protection Services

Each provider processes data according to its own privacy policy.

10. Data Sharing

We may share your information only when necessary with:

Professional Drivers
Tour Operators
Payment Processors
Government Authorities when legally required
Technology Providers that support our website

We never sell or rent your personal data.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to use commercially acceptable methods to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

12. Data Retention

We retain your personal information only for as long as necessary to:

Complete your booking
Comply with legal obligations
Resolve disputes
Maintain business records

When your information is no longer required, it is securely deleted or anonymized.

13. Your Rights Under the GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Withdraw your consent
Request data portability
File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information below.

14. Children's Privacy

Our services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

15. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised Effective Date.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the GDPR, please contact us.

Roissypole Travels & Tours

Email: info@roissypoletravel.com

Phone: +3245867322

Location: Italy